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  1. 1
    Principles and practices of organizational performance excellence

    Principles and practices of organizational performance excellence by Cartin, T. J.

    Published 1999
    “…ASQ Quality Press ,…”
  2. 2
    Global cases in benchmarking : Best practices from organizations around the world

    Global cases in benchmarking : Best practices from organizations around the world by Camp, Robert C.

    Published 1998
    “…ASQ quality press ,…”