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1
Arah-arah strategik perkhidmatan Awam Malaysia
by
Ahmad Sarji Abd Hamid
Published 1995
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2
ISO 9000 made simple
by
Shaw, John
Published 1996
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Quality manager's : Complete guide to ISO 9000
by
Clements, Richard Barrett
Published 1993
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The manager's guide to ISO 9000
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Arnold, Kenneth L.
Published 1994
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Sistem pengurusan kualiti : proses dan pelaksanaan
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Kadir Ariffin
Published 2009
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Quality Management : Principles, systems and tools
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Roslina Ab. Wahib
Published 2012
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7
MS ISO 9000 : a practical guide for implementation in the civil service
by
Halim Shafie
Published 1999
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Ke arah kecemerlangan dan kesejahteraan perkhidmatan awam di alaf baru : Towards an excellent and caring public service for the next millennium
by
Abdul Halim Ali
Published 1999
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9
Garis panduan bagi melaksanakan MS ISO 9000 dalam perkhidmatan awam.
Published 1996
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