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1

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Quality : control and assurance

by Mani Usilappan
Published 2000

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2

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Managing six sigma : A practical guide to understanding, assessing, and implementing the strategy that yielos bottom-line success

by Breyfogle, Forrest W.
Published 2001

3

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ISO 9001 : For small business implementing process - approach quality management

by Gaol, Arpad

4

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Kursus budaya kerja berkualiti : 18 - 21 Jun 2012

Published 2012

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5

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Kursus amalan persekitaran : 5S : 24 - 26 September 2012

Published 2012

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6

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Kursus budaya kerja berkualiti : 18 - 21 Ogos 2014

Published 2014

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7

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Kursus pengenalan kepada ISO9001 : 2000 : 16 - 19 Oktober 2006

Published 2006

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8

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Ke arah peningkatan prestasi : pengurusan kualiti menyeluruh

by Oakland, John S
Published 2009

9

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Kursus ' Briefing on the new revision of the ISO 9001 & ISO 14001 standards ' : 29 September 2015

10

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Let's talk quality : 96 questions you always wanted to ask Phil Crosby

by Crosby, Philip B.
Published 1989

11

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Quality without tears : the art of Hassle - Free management

by Crosby, Phillip B.
Published 1984

12

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Quality is free : the art of making quality certain

by Crosby, Philip B.
Published 1979

13

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Commit to quality

by Townsend, Patrick L.
Published 1990