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21

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The quality management manual : How to write and develop a successful manual for quality management systems

by Waller, Jenny
Published 1993

22

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The Quality Solution

by Blakemore, John
Published 1989

23

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The quality movement : What total quality management is really all about

by Drummond, Helga
Published 1991

24

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Quality without tears : the art of Hassle - Free management

by Crosby, Phillip B.
Published 1984

25

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Total quality organization : balance and harmony for excellence

by Barry, Thomas J.
Published 1995

26

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Commit to quality

by Townsend, Patrick L.
Published 1990