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  1. 1

    The set-up-to fail syndrome : How good managers cause great people to fail by Manzoni, Jean-Francois

    Published 2002
  2. 2

    Perfect Phrases for Documenting Employee Performance Problems by Bruce, Anne

    Published 2005
  3. 3

    151 quick ideas to deal with difficult people by Carrie, Mason-Draffen

    Published 2007
  4. 4

    How to handle difficult people [

    Published 2004
  5. 5

    How to handle difficult people [

    Published 2004