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    Dealing with people you con't stand : how to bring the best in people at their worst

    Dealing with people you con't stand : how to bring the best in people at their worst by Kirschner, Rick, Brinkman, Rick

    Published 1994
  2. 2
    The art of talking so that people will listen

    The art of talking so that people will listen by Swets, W. Paul

    Published 1992