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  1. 1
    Upacara Pelancaran Piagam Pelanggan JPPH pada 23/4/94 [video recording]

    Upacara Pelancaran Piagam Pelanggan JPPH pada 23/4/94 [video recording]

    Published 1994
  2. 2
    Up your service! : Strategies and action steps to delight your customers now!

    Up your service! : Strategies and action steps to delight your customers now! by Kaufman, Ron

    Published 2000
  3. 3
    Free, perfect, and now : connecting to the three insatiable customer demans : A CEO's true story

    Free, perfect, and now : connecting to the three insatiable customer demans : A CEO's true story by Rodin, Robert

    Published 2000
  4. 4
    Pengurusan khidmat pelanggan : petua dan teknik

    Pengurusan khidmat pelanggan : petua dan teknik by Rahmat Ismail

    Published 2001
  5. 5
    Be our guest : perfecting the art of customer service

    Be our guest : perfecting the art of customer service

    Published 2001
  6. 6
    The Invisible Customer : Strategies for successful customer service down the wire

    The Invisible Customer : Strategies for successful customer service down the wire by Clegg, Brian

    Published 2000
  7. 7
    Customer care : how to create an effective customer focus

    Customer care : how to create an effective customer focus by Cook, Sarah

    Published 2000
  8. 8
    Customer service game for training

    Customer service game for training by Robert, Graham, Phelps

    Published 2000
  9. 9
    Delivering knock your socks off service

    Delivering knock your socks off service by Zemke, Ron

  10. 10
    Marketing and selling construction services

    Marketing and selling construction services by Smyth, Hedley

    Published 2000
  11. 11
    E-Service : 24 ways to keep your customers when the competition is just a click away

    E-Service : 24 ways to keep your customers when the competition is just a click away by Zemke, Ron

    Published 2001
  12. 12
    Delivering knock your socks off service

    Delivering knock your socks off service by Zemke, Ron

    Published 2003
  13. 13
    Managing the customer experience : turning customers into advocates

    Managing the customer experience : turning customers into advocates by Smith, Shuan, Wheeler, Joe

    Published 2002
  14. 14
    Delivering knock your socks off service : Ron Zemke

    Delivering knock your socks off service : Ron Zemke by Zemke, Ron

    Published 2003
  15. 15
    Customer equity : Building and managing relationships as valuable assets

    Customer equity : Building and managing relationships as valuable assets by Blattberg, Robert C.

    Published 2001
  16. 16
    Seven power strategies for building customer loyalty

    Seven power strategies for building customer loyalty by Timm, Paul R.

    Published 2001
  17. 17
    It's not my department

    It's not my department by Glen, Peter

    Published 2002
  18. 18
    High powered customer service training activities

    High powered customer service training activities by Lennon, Garry

    Published 2001
  19. 19
    Acquiring, processing, and deploying voice of the customer

    Acquiring, processing, and deploying voice of the customer by Shillito, M. Larry

    Published 2001
  20. 20
    When customers think we don't care : ending actions that self-destruct companies, customer service and jobs

    When customers think we don't care : ending actions that self-destruct companies, customer service and jobs by Buchanan, Richard W.

    Published 2002