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  1. 1
    Technical service to South East Asian manufacturers : A guide to production of microcellular soleing

    Technical service to South East Asian manufacturers : A guide to production of microcellular soleing

  2. 2
    Perkhidmatan pelanggan yang berkualiti

    Perkhidmatan pelanggan yang berkualiti by Martin, William B.

    Published 1994
  3. 3
    Customer care : Implementing total quality in today's service driven organization

    Customer care : Implementing total quality in today's service driven organization by Cook, Sarah

    Published 1992
  4. 4
    Delivering quality service : Balancing customer perceptions and expectations

    Delivering quality service : Balancing customer perceptions and expectations by Zeithaml, Valarie A.

    Published 1990
  5. 5
    Managing to keep the customer : How to achieve and maintain superior customer service throughout the organization

    Managing to keep the customer : How to achieve and maintain superior customer service throughout the organization by Desatnick, Robert L.

    Published 1987
  6. 6
    The discipline of market leaders : Choose your customers, narrow your focus, dominate your market

    The discipline of market leaders : Choose your customers, narrow your focus, dominate your market by Treacy, Michael

    Published 1995
  7. 7
    Applying Sun Tzu's art of war in customer services

    Applying Sun Tzu's art of war in customer services by Khoo, Kheng-Hor

    Published 2002
  8. 8
    50 ways to keep your customers

    50 ways to keep your customers by Timm, Paul R

    Published 1994
  9. 9
    50 ways to keep your customers

    50 ways to keep your customers by Timm, Paul R

    Published 1994
  10. 10
    The power of customer service

    The power of customer service by Timm, Paul R

    Published 1989
  11. 11
    50 ways to keep your customers and get new ones

    50 ways to keep your customers and get new ones by Timm, Paul R

    Published 1994
  12. 12
    Treat your customers: thirty lessons on service and sales that I learned at my family's Diary Queen store

    Treat your customers: thirty lessons on service and sales that I learned at my family's Diary Queen store by Miglani, Bob

    Published 2006