Search Results

1

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The power of customer service

by Timm, Paul R
Published 1989

2

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The discipline of market leaders : Choose your customers, narrow your focus, dominate your market

by Treacy, Michael
Published 1995

3

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Managing to keep the customer : How to achieve and maintain superior customer service throughout the organization

by Desatnick, Robert L.
Published 1987

4

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Customer care : Implementing total quality in today's service driven organization

by Cook, Sarah
Published 1992

5

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Delivering quality service : Balancing customer perceptions and expectations

by Zeithaml, Valarie A.
Published 1990

6

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Treat your customers: thirty lessons on service and sales that I learned at my family's Diary Queen store

by Miglani, Bob
Published 2006

7

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Perkhidmatan pelanggan yang berkualiti

by Martin, William B.
Published 1994

8

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Total customer satisfaction : lessons from 50 companies with top quality customer service

by Horovitz, Jacques
Published 1992

9

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Applying Sun Tzu's art of war in customer services

by Khoo, Kheng-Hor
Published 2002