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Free, perfect, and now : connecting to the three insatiable customer demans : connecting to the three insatiable customer demans : A CEO's true story
by
Rodin, Robert
Published 2000
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The customer is usually wrong
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Jant,Fred E.
Published 1995
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Analysis of customer satifaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction,loyalty and service quality research
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Allen, Derek R
Published 2010
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