Search Results

1

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Customer relationship management : A strategic imperative in the world of E business.

by Brown, Stanky A
Published 2000

2

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The customer differential : the complete guide to implementing customer relationship management

by Nykamp, Melinda
Published 2001

3

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Harvard business review on customer relationship management.

Published 2001

4

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Managing effectively : Continuous improvement customer servis,innovation and change

by Saville, James
Published 2002

5

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Client relationship management : how to turn client relationship into a competitive advantage

by Po-Chedley, David A.
Published 2001