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21
The customer is usually wrong
by
Jant,Fred E.
Published 1995
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Wooing customer back
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Holmes, Mark J.
Published 1996
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Managing to keep the customer : How to achieve and maintain superior customer service throughout the organization
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Desatnick, Robert L.
Published 1987
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Pengurusan khidmat pelanggan : petua dan teknik
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Rahmat Ismail
Published 2001
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