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  1. 1
    Managing to keep the customer : How to achieve and maintain superior customer service throughout the organization

    Managing to keep the customer : How to achieve and maintain superior customer service throughout the organization by Desatnick, Robert L.

    Published 1987
  2. 2
    Up your service! : Strategies and action steps to delight your customers now!

    Up your service! : Strategies and action steps to delight your customers now! by Kaufman, Ron

    Published 2000
  3. 3
    Pengurusan khidmat pelanggan : petua dan teknik

    Pengurusan khidmat pelanggan : petua dan teknik by Rahmat Ismail

    Published 2001
  4. 4
    Attracting perfect customer : The power of strategic synchronicity

    Attracting perfect customer : The power of strategic synchronicity by Brogniez, Jan

    Published 2001
  5. 5
    Managing the customer experience : turning customers into advocates

    Managing the customer experience : turning customers into advocates by Smith, Shuan, Wheeler, Joe

    Published 2002
  6. 6
    Customer relationship management : A strategic imperative in the world of E business

    Customer relationship management : A strategic imperative in the world of E business by Brown, Stanky A

    Published 2000
  7. 7
    Customer-centric product definition : The key to great product development

    Customer-centric product definition : The key to great product development by Mello, Sheila

    Published 2002
  8. 8
    Loyalty rules! : How today's leaders build lasting relationships

    Loyalty rules! : How today's leaders build lasting relationships by Reichheld, Frederick F

    Published 2001
  9. 9
    Customer equity : Building and managing relationships as valuable assets

    Customer equity : Building and managing relationships as valuable assets by Blattberg, Robert C.

    Published 2001
  10. 10
    Seven power strategies for building customer loyalty

    Seven power strategies for building customer loyalty by Timm, Paul R.

    Published 2001
  11. 11
    The customer differential : the complete guide to implementing customer relationship management

    The customer differential : the complete guide to implementing customer relationship management by Nykamp, Melinda

    Published 2001
  12. 12
    Harvard business review on customer relationship management

    Harvard business review on customer relationship management

    Published 2001
  13. 13
    The essential guide to knowledge management : E-Business and CRM applications

    The essential guide to knowledge management : E-Business and CRM applications by Tiwana, Amrit

  14. 14
    When customers think we don't care : ending actions that self-destruct companies, customer service and jobs

    When customers think we don't care : ending actions that self-destruct companies, customer service and jobs by Buchanan, Richard W.

    Published 2002
  15. 15
    Client relationship management : how to turn client relationship into a competitive advantage

    Client relationship management : how to turn client relationship into a competitive advantage by Po-Chedley, David A.

    Published 2001
  16. 16
    Customer relations & rapport

    Customer relations & rapport by Forde, John E

    Published 2002
  17. 17
    Managing effectively : Continuous improvement customer servis,innovation and change

    Managing effectively : Continuous improvement customer servis,innovation and change by Saville, James

    Published 2002
  18. 18
    Customer satisfaction : Practical tools for building important relationship

    Customer satisfaction : Practical tools for building important relationship by Scott, Dru

    Published 2000
  19. 19
    Connecting with the customer [

    Connecting with the customer [

    Published 1989
  20. 20
    The ice cream maker : an inspiring tale about making quality the key ingredient in everything you do

    The ice cream maker : an inspiring tale about making quality the key ingredient in everything you do by Chowdhury, Subir

    Published 2005