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1

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Keeping the customer satisfied : Customer care in a travel.

2

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Keeping the customer satisfied : Customer care in a travel firm.

3

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Majlis pelancaran kajian kepuasan pelanggan JPPH Negeri Sembilan.

Published 1996

4

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Kualiti memenuhi kehendak pelanggan.

5

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kualiti memenuhi kehendak pelanggan.

6

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Up your service! : Strategies and action steps to delight your customers now!

by Kaufman, Ron
Published 2000

7

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Marketing : Connecting with customers

by Harrell, Gilbert D.
Published 2002

8

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Customer satisfaction : Practical tools for building important relationship

by Scott, Dru
Published 2000

9

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Inisiatif penambahbaikan tahap kepuasan pengguna terhadap kualiti perkhidmatan fasiliti fizikal di kompleks sukan negeri Paroi

by Fazliyana Alias,

10

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Tahap kepuasan pengguna terhadap fasiliti Abu Bakar Baginda, INSPEN

by Azlina Mohamad Nor,

11

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Pengurusan khidmat pelanggan : petua dan teknik

by Rahmat Ismail
Published 2001

12

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When customers think we don't care : ending actions that self-destruct companies, customer service and jobs

by Buchanan, Richard W.
Published 2002