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The gower handbook of management
Published 1983
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The big book of customer services training games : quick,fun activities for training customer service reps,salespeople and anyone else who deals with customers
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Carlaw, Peggy
Published 1999
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The handbook of competency mapping : understanding,designing and implementing competency models in organizations
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Sanghi,Seema
Published 2007
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The manager's toolbox : management tools you need to succeed
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Kelly Mark
Published 1997
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