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00960cam a2200265 7i4500 |
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0000030446 |
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20240910090000.0 |
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230927 flu eng |
020 |
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|a 9780367503277 (hardback)
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040 |
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|a INS
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090 |
0 |
0 |
|a HD62.15
|b .M37 2021
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100 |
1 |
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|a Martin, James W.
|e author
|
245 |
1 |
0 |
|a Lean six sigma for the office :
|b integrating customer experience for enhanced productivity
|c James W. Martin.
|
250 |
|
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|a Second Edition.
|
264 |
|
1 |
|a Boca Raton, FL:
|b Routledge, Talyors & Francis Group,
|c 2021.
|
300 |
|
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|a xxviii, 344 page:
|b illustrations;
|c 24 cm.
|
336 |
|
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|a text
|2 rdacontent
|
337 |
|
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|a unmediated
|2 rdamedia
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338 |
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|a volume
|2 rdacarrier
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500 |
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|a Includes index
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650 |
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0 |
|a Office management
|
650 |
|
0 |
|a Total quality management
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650 |
|
0 |
|a Six sigma (Quality control standard)
|
650 |
|
0 |
|a Service industries --
|x Quality control
|
999 |
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|a 1000004702
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|