Lean six sigma for the office : integrating customer experience for enhanced productivity

Bibliographic Details
Main Author: Martin, James W. (Author)
Format: Book
Language:English
Published: Boca Raton, FL: Routledge, Talyors & Francis Group, 2021.
Edition:Second Edition.
Subjects:
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040 |a INS 
090 0 0 |a HD62.15   |b .M37 2021 
100 1 |a Martin, James W.   |e author  
245 1 0 |a Lean six sigma for the office :   |b integrating customer experience for enhanced productivity   |c James W. Martin. 
250 |a Second Edition. 
264 1 |a Boca Raton, FL:   |b Routledge, Talyors & Francis Group,   |c 2021. 
300 |a xxviii, 344 page:   |b illustrations;   |c 24 cm. 
336 |a text  |2 rdacontent 
337 |a unmediated  |2 rdamedia 
338 |a volume  |2 rdacarrier 
500 |a Includes index 
650 0 |a Office management  
650 0 |a Total quality management  
650 0 |a Six sigma (Quality control standard)  
650 0 |a Service industries --   |x Quality control  
999 |a 1000004702  |b BOOK  |c Open Shelf  |e PERPUSTAKAAN INSPEN