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| LEADER |
00761cam a2200253 7i4500 |
| 001 |
0000029665 |
| 005 |
20220120090000.0 |
| 008 |
211230 nyu eng |
| 020 |
|
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|a 9780367455736
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| 040 |
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|a INS
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| 090 |
0 |
0 |
|a HE8788
|b R877 1999
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| 100 |
1 |
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|a Rowan, Jim
|e author
|
| 245 |
1 |
0 |
|a Call center continuity planning
|c Jim Rowan and Sharon Rowan.
|
| 250 |
|
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|a First edition.
|
| 264 |
|
1 |
|a New York, NY:
|b CRC Press,
|c 1999.
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| 264 |
|
4 |
|c ♭1999.
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| 300 |
|
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|a xix, 421 pages;
|c 30 cm.
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| 336 |
|
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|a text
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|2 rdamedia
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| 338 |
|
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|a volume
|2 rdacarrier
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| 500 |
|
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|a Includes index
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| 650 |
|
0 |
|a Call centers --
|x Management.
|
| 700 |
1 |
|
|a Rowan, Sharon
|
| 999 |
|
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|a 1000004270
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
