Rowan, J., & Rowan, S. (1999). Call center continuity planning (First edition.). New York: CRC Press.
Chicago Style CitationRowan, Jim, and Sharon Rowan. Call Center Continuity Planning. First edition. New York: CRC Press, 1999.
MLA CitationRowan, Jim, and Sharon Rowan. Call Center Continuity Planning. First edition. New York: CRC Press, 1999.
Warning: These citations may not always be 100% accurate.