APA (7th ed.) Citation

Rowan, J., & Rowan, S. (1999). Call center continuity planning (First edition.). CRC Press.

Chicago Style (17th ed.) Citation

Rowan, Jim, and Sharon Rowan. Call Center Continuity Planning. First edition. New York: CRC Press, 1999.

MLA (9th ed.) Citation

Rowan, Jim, and Sharon Rowan. Call Center Continuity Planning. First edition. CRC Press, 1999.

Warning: These citations may not always be 100% accurate.