Moments of Truth

Moments of Truth

Bibliographic Details
Main Author: Carlzon, Jan (Author)
Format: Book
Language:English
Published: New York : HarperCollinsPublishers 1989
Subjects:
Scandinavian Airlines System > Management
Aeronautics, Commercial > Sweden > Management
Description
Physical Description:xiii, 135 pages ; 20 cm.
ISBN:0060915823

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