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01157cam a2200217 7i4500 |
| 001 |
0000026214 |
| 005 |
20151008090000.0 |
| 008 |
150626 my a may |
| 040 |
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|a INS
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| 090 |
0 |
0 |
|a K61
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| 110 |
1 |
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|a Kursus khidmat pelanggan : Pengurusan kaunter dan telefon berkualiti(:
|c INSPEN, Bangi)
|
| 245 |
1 |
0 |
|a Kursus khidmat pelanggan : Pengurusan kaunter dan telefon berkualiti :
|b 21 - 24 Oktober 2013
|c Anjuran Pusat Pengurusan dan Teknologi Maklumat, INSPEN.
|
| 260 |
|
|
|a Bangi:
|b Institut Penilaian Negara,
|c 2013.
|
| 300 |
|
|
|a 1v. ( Various pagings ):
|b ill.;
|c 30 cm.
|
| 650 |
|
0 |
|a Customer services --
|x Case studies --
|z Malaysia
|
| 650 |
|
0 |
|a Consumer satisfaction --
|x Case studies --
|z Malaysia
|
| 710 |
1 |
|
|a INSPEN ( Institut Penilaian Negara )
|
| 856 |
|
|
|u http://app.inspen.gov.my:7779/pls/portal/docs/PAGE/CORPORATEPAGES/PORTAL_INSPEN/NOTA_KURSUS/K/KURSUS%20KHIDMAT%20PELANGAN%20-%20PENGURUSAN%20KAUNTER%20DAN%20TELEFON%20BERKUALITI.PDF
|
| 999 |
|
|
|a K000000172
|b BOOK
|c Course Notes
|e PERPUSTAKAAN INSPEN
|
| 999 |
|
|
|a K000000173
|b BOOK
|c Course Notes
|e PERPUSTAKAAN INSPEN
|
| 999 |
|
|
|a K000000174
|b BOOK
|c Course Notes
|e PERPUSTAKAAN INSPEN
|