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Quality Service : how America's top companies are competing in the customer-service revolution...and how you can too

Bibliographic Details
Main Author:	Denton, Keith D.
Format:	Book
Published:	Kuala Lumpur: Synergy books international, 1994.
Subjects:	Service industries -- > United State -- > Qulity control Customer services -- > United States Consumer satistaction -- > United States

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