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00803cam a2200205 7i4500 |
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0000024806 |
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20130419090000.0 |
| 008 |
190313 my a may |
| 020 |
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|a 9838992402
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| 040 |
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|a INS
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| 090 |
0 |
0 |
|a HD9981.5
|b D46 1994
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| 100 |
1 |
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|a Denton, Keith D.
|
| 245 |
1 |
0 |
|a Quality Service :
|b how America's top companies are competing in the customer-service revolution...and how you can too
|c D. Keith Denton.
|
| 260 |
|
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|a Kuala Lumpur:
|b Synergy books international,
|c 1994.
|
| 300 |
|
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|a x,158ms:
|b ill;
|c 21cm.
|
| 500 |
|
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|a Including index
|
| 650 |
|
0 |
|a Service industries --
|z United State --
|z Qulity control
|
| 650 |
|
0 |
|a Customer services --
|z United States
|
| 650 |
|
0 |
|a Consumer satistaction --
|z United States
|
| 999 |
|
|
|a 1000000979
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
