APA (7th ed.) Citation

Denton, K. D. (1994). Quality Service: How America's top companies are competing in the customer-service revolution...and how you can too. Synergy books international.

Chicago Style (17th ed.) Citation

Denton, Keith D. Quality Service: How America's Top Companies Are Competing in the Customer-service Revolution...and How You Can Too. Kuala Lumpur: Synergy books international, 1994.

MLA (9th ed.) Citation

Denton, Keith D. Quality Service: How America's Top Companies Are Competing in the Customer-service Revolution...and How You Can Too. Synergy books international, 1994.