Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations

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Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations

Bibliographic Details
Main Author:	Allen,Derek R.
Format:	Book
Language:	English
Published:	New Delhi : New Age International Publishers , 2010
Subjects:	Consumer satisfaction > Research Customer loyalty > Research Customer services > Management > Research Customer services > Quality control > Research

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