rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Customer satisfaction research management
    sub title: a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
  name:
    name part: Allen,Derek R.
    role:
      role term: creator
  type of resource: text
  origin info:
    place:
      place term: ii
    place:
      place term: New Delhi
    publisher: New Age International Publishers
    date issued: 2010
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: x,248p. : ill. ; 22cm.
  note: Derek R.Allen
  note: Includes index
  subject:
    topic: Consumer satisfaction
    topic: Research
  subject:
    topic: Customer loyalty
    topic: Research
  subject:
    topic: Customer services
    topic: Management
    topic: Research
  subject:
    topic: Customer services
    topic: Quality control
    topic: Research
  identifier: 9788122427974 ,
  record info:
    record content source: INS
    record creation date: 120502
    record change date: 20120514.0
    record identifier: 0000024338