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| LEADER |
00899cam a2200217 7i4500 |
| 001 |
0000024338 |
| 005 |
20120514090000.0 |
| 008 |
120502s ii d eng |
| 020 |
|
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|a 9788122427974
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| 040 |
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|a INS
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| 090 |
0 |
0 |
|a HF5415.335
|b A44 2010
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| 100 |
1 |
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|a Allen,Derek R.
|
| 245 |
1 |
0 |
|a Customer satisfaction research management :
|b a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
|c Derek R.Allen.
|
| 260 |
|
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|a New Delhi:
|b New Age International Publishers,
|c 2010.
|
| 300 |
|
|
|a x,248p.:
|b ill.;
|c 22cm.
|
| 500 |
|
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|a Includes index
|
| 650 |
|
0 |
|a Consumer satisfaction --
|x Research
|
| 650 |
|
0 |
|a Customer loyalty --
|x Research
|
| 650 |
|
0 |
|a Customer services --
|x Quality control --
|x Research
|
| 650 |
|
0 |
|a Customer services --
|x Management --
|x Research
|
| 999 |
|
|
|a 1000000849
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
