Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
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| Format: | Book |
| Language: | English |
| Published: |
New Delhi:
New Age International Publishers,
2010.
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| Item Description: | Includes index |
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| Physical Description: | x,248p.: ill.; 22cm. |
| ISBN: | 9788122427974 |