Allen,Derek R. (2010). Customer satisfaction research management: A comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations. New Delhi: New Age International Publishers.
Chicago Style CitationAllen,Derek R. Customer Satisfaction Research Management: A Comprehensive Guide to Integrating Customer Loyalty and Satisfaction Metrics in the Management of Complex Organizations. New Delhi: New Age International Publishers, 2010.
MLA CitationAllen,Derek R. Customer Satisfaction Research Management: A Comprehensive Guide to Integrating Customer Loyalty and Satisfaction Metrics in the Management of Complex Organizations. New Delhi: New Age International Publishers, 2010.
Warning: These citations may not always be 100% accurate.