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00000cam a2200000 7i4500 |
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0000024143 |
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20120326.0 |
| 008 |
120229s inua eng |
| 020 |
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|a 9788122428001 ,
|c RM288.00
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| 040 |
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|a INS
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| 090 |
0 |
0 |
|a HF5415.335
|b A45 2010
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| 100 |
1 |
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|a Allen, Derek R
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| 245 |
1 |
0 |
|a Analysis of customer satifaction data :
|b a comprehensive guide to multivariate statistical analysis in customer satisfaction,loyalty and service quality research
|c Derek R.Allen & T.R Rao
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| 260 |
|
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|a Daryaganj, New Delhi :
|b New Age International ,
|c 2010
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| 300 |
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|a xvii, 243p. :
|b ill. ;
|c 22cm.
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| 500 |
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|a Includes index
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| 504 |
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|a Bibliography : p.231-234
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| 650 |
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0 |
|a Customer satisfaction
|x Statistical methods
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| 700 |
1 |
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|a Rao, Tanniru R
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| 999 |
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|a 1000000682
|b BOOK
|c Open Shelf
|e Default branch
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