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00809cam a2200205 7i4500 |
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0000024143 |
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20120326090000.0 |
| 008 |
120229s inua eng |
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|a 9788122428001
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| 040 |
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|a INS
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| 090 |
0 |
0 |
|a HF5415.335
|b A45 2010
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| 100 |
1 |
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|a Allen, Derek R
|
| 245 |
1 |
0 |
|a Analysis of customer satifaction data :
|b a comprehensive guide to multivariate statistical analysis in customer satisfaction,loyalty and service quality research
|c Derek R.Allen & T.R Rao.
|
| 260 |
|
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|a Daryaganj, New Delhi:
|b New Age International,
|c 2010.
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| 300 |
|
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|a xvii, 243p.:
|b ill.;
|c 22cm.
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| 500 |
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|a Includes index
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| 504 |
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|a Bibliography : p.231-234
|
| 650 |
|
0 |
|a Customer satisfaction --
|x Statistical methods
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| 700 |
1 |
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|a Rao, Tanniru R
|
| 999 |
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|a 1000000682
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
