Analysis of customer satifaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction,loyalty and service quality research
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Daryaganj, New Delhi:
New Age International,
2010.
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| Subjects: |
| Item Description: | Includes index |
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| Physical Description: | xvii, 243p.: ill.; 22cm. |
| Bibliography: | Bibliography : p.231-234 |
| ISBN: | 9788122428001 |