Allen, D. R., & Rao, T. R. (2010). Analysis of customer satifaction data: A comprehensive guide to multivariate statistical analysis in customer satisfaction,loyalty and service quality research. Daryaganj, New Delhi: New Age International.
Chicago Style CitationAllen, Derek R., and Tanniru R. Rao. Analysis of Customer Satifaction Data: A Comprehensive Guide to Multivariate Statistical Analysis in Customer Satisfaction,loyalty and Service Quality Research. Daryaganj, New Delhi: New Age International, 2010.
MLA CitationAllen, Derek R., and Tanniru R. Rao. Analysis of Customer Satifaction Data: A Comprehensive Guide to Multivariate Statistical Analysis in Customer Satisfaction,loyalty and Service Quality Research. Daryaganj, New Delhi: New Age International, 2010.