APA (7th ed.) Citation

Allen, D. R., & Rao, T. R. (2010). Analysis of customer satifaction data: A comprehensive guide to multivariate statistical analysis in customer satisfaction,loyalty and service quality research. New Age International.

Chicago Style (17th ed.) Citation

Allen, Derek R., and Tanniru R. Rao. Analysis of Customer Satifaction Data: A Comprehensive Guide to Multivariate Statistical Analysis in Customer Satisfaction,loyalty and Service Quality Research. Daryaganj, New Delhi: New Age International, 2010.

MLA (9th ed.) Citation

Allen, Derek R., and Tanniru R. Rao. Analysis of Customer Satifaction Data: A Comprehensive Guide to Multivariate Statistical Analysis in Customer Satisfaction,loyalty and Service Quality Research. New Age International, 2010.