Winning customer loyalty... : Eliminate customer turnoffs [

Bibliographic Details
Main Author: Timm, Paul R.
Format: Book
Published: Chicago : Jack Wilson & Association,Inc , 1999
Series:Volume 1
Description
Item Description:Includes CD Audio and guide book
Physical Description:1 videodisc ( 20 min) : col. snd. ill. ; 4 3/4 in.