The mind of the customer : how great companies like UPS,lexus and nokia have reinvented the sales process to accelerate their customers' success
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| Format: | Book |
| Language: | English |
| Published: |
New York :
McGrawHill ,
2006
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| Item Description: | Includes bibliographical references and index |
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| Physical Description: | xxii, 242p. : ill. ; 24cm. |
| ISBN: | 0071470271 |