The power of customer service

Bibliographic Details
Main Author: Timm, Paul R
Format: Book
Published: Chicago: Jack Wilson & Association,Inc, 1989.
Subjects:
LEADER 00500cam a2200157 7i4500
001 0000021402
005 20080513090000.0
040 |a INS 
090 0 0 |a CD 318  
100 1 |a Timm, Paul R  
245 1 4 |a The power of customer service   |c Paul R. Timm. 
260 |a Chicago:   |b Jack Wilson & Association,Inc,   |c 1989. 
300 |a 1 sound disc ( 45 min):   |b snd.;   |c 4 3/4 in + book + VCD. 
500 |a Includes VCD and book 
650 0 0 |a Customer service  
999 |a CD00000318  |b CD-ROM  |c Media Collection  |e PERPUSTAKAAN INSPEN