Winning customer loyalty... : exceed customer expectations

Bibliographic Details
Main Author: Timm, Paul R.
Format: Book
Published: Chicago: Jack Wilson & Association,Inc, 1999.
Series:Volume 2
Description
Item Description:Includes CD Audio and guide book
Physical Description:1 videodisc ( 28 min): col. snd. ill.; 4 3/4 in + book + CD Audio.