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| LEADER |
00833cam a2200205 7i4500 |
| 001 |
0000019958 |
| 005 |
20091217090000.0 |
| 008 |
091207s nyua eng |
| 020 |
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|a 9780070779747
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| 040 |
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|a INS
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| 090 |
0 |
0 |
|a HF5549.5.T7
|b C37 1999
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| 100 |
1 |
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|a Carlaw, Peggy
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| 245 |
1 |
4 |
|a The big book of customer services training games :
|b quick,fun activities for training customer service reps,salespeople and anyone else who deals with customers
|c Peggy Carlaw, Vasudha Kathleen Deming.
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| 260 |
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|a New York:
|b McGrawHill,
|c 1999.
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| 300 |
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|a xiv, 209p.:
|b ill.;
|c 23cm.
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| 650 |
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0 |
|a Employees --
|x Training of
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| 650 |
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0 |
|a Customer services --
|x Management
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| 700 |
1 |
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|a Deming, Vasudha Kathleen
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| 999 |
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|a 0000021275
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
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| 999 |
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|a 0000021400
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
