Carlaw, P., & Deming, V. K. (1999). The big book of customer services training games: Quick,fun activities for training customer service reps,salespeople and anyone else who deals with customers. New York: McGrawHill.
Chicago Style CitationCarlaw, Peggy, and Vasudha Kathleen Deming. The Big Book of Customer Services Training Games: Quick,fun Activities for Training Customer Service Reps,salespeople and Anyone Else Who Deals With Customers. New York: McGrawHill, 1999.
MLA CitationCarlaw, Peggy, and Vasudha Kathleen Deming. The Big Book of Customer Services Training Games: Quick,fun Activities for Training Customer Service Reps,salespeople and Anyone Else Who Deals With Customers. New York: McGrawHill, 1999.
Warning: These citations may not always be 100% accurate.