Ke arah kecemerlangan dan kesejahteraan perkhidmatan awam di alaf baru : Towards an excellent and caring public service for the next millennium - Abdul Halim Ali (Kuala Lumpur: Institut Tadbiran Awam Negara, 1999)
Keywords: Civil service -- -- Malaysia; Civil service reform -- -- Malaysia; Information technology -- -- Malaysia; Speeches, addresses, etc; ISO 9000 Seires Standards; Quality assurance -- -- Malaysia