Service PAR excellence
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Kuala Lumpur :
Percetakan Nasional Malaysia Berhad ,
2004
|
| Subjects: |
| Item Description: | Includes index |
|---|---|
| Physical Description: | xii, 417ms. : bnw. pic. ; 24 cm. |
| Bibliography: | Bibliography: p. 387 - 394 |
| ISBN: | 9833109063 |