Service PAR excellence
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Kuala Lumpur:
Percetakan Nasional Malaysia Berhad,
2004.
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| Subjects: |
| Item Description: | Includes index |
|---|---|
| Physical Description: | xii, 417ms.: bnw. pic.; 24 cm. |
| Bibliography: | Bibliography: p. 387 - 394 |
| ISBN: | 9833109063 |