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00786cam a2200217 7i4500 |
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0000019151 |
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20091105090000.0 |
| 008 |
091104s nyua eng |
| 020 |
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|a 007144453x
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| 040 |
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|a INS
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| 090 |
0 |
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|a HF5415.5
|b b33 2005
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| 100 |
1 |
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|a Bacal,Robert
|
| 245 |
1 |
0 |
|a Perfect phrases for customer service :
|b hundreds of tools, techniques and scripts for handling any situation
|c Robert Bacal.
|
| 260 |
|
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|a New York:
|b McGraw-Hill,
|c 2005.
|
| 300 |
|
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|a xv,222p.:
|b ill.;
|c 20cm.
|
| 490 |
1 |
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|a Perfect phrases series
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| 650 |
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0 |
|a Customer services
|
| 650 |
|
0 |
|a Customer services
|
| 999 |
|
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|a 0000021193
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
| 999 |
|
|
|a 0000021331
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
| 999 |
|
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|a 0000021389
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|
