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00000cam a2200000 7i4500 |
| 001 |
0000019151 |
| 005 |
20091105.0 |
| 008 |
091104s nyua eng |
| 020 |
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|a 007144453x ,
|c RM39.80
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| 040 |
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|a INS
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| 090 |
0 |
0 |
|a HF5415.5
|b b33 2005
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| 100 |
1 |
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|a Bacal,Robert
|
| 245 |
1 |
0 |
|a Perfect phrases for customer service :
|b hundreds of tools, techniques and scripts for handling any situation
|c Robert Bacal
|
| 260 |
|
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|a New York :
|b McGraw-Hill ,
|c 2005
|
| 300 |
|
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|a xv,222p. :
|b ill. ;
|c 20cm.
|
| 490 |
1 |
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|a Perfect phrases series
|
| 650 |
|
0 |
|a Customer services
|
| 650 |
|
0 |
|a Customer services
|v Terminology
|
| 999 |
|
|
|a 0000021193
|b BOOK
|c Open Shelf
|e Default branch
|
| 999 |
|
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|a 0000021331
|b BOOK
|c Open Shelf
|e Default branch
|
| 999 |
|
|
|a 0000021389
|b BOOK
|c Open Shelf
|e Default branch
|