Perfect phrases for customer service : hundreds of tools, techniques and scripts for handling any situation
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| Format: | Book |
| Language: | English |
| Published: |
New York :
McGraw-Hill ,
2005
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| Series: | Perfect phrases series
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| Subjects: |
| Physical Description: | xv,222p. : ill. ; 20cm. |
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| ISBN: | 007144453x , |