Bacal,Robert. (2005). Perfect phrases for customer service: Hundreds of tools, techniques and scripts for handling any situation. New York: McGraw-Hill.
Chicago Style CitationBacal,Robert. Perfect Phrases for Customer Service: Hundreds of Tools, Techniques and Scripts for Handling Any Situation. New York: McGraw-Hill, 2005.
MLA CitationBacal,Robert. Perfect Phrases for Customer Service: Hundreds of Tools, Techniques and Scripts for Handling Any Situation. New York: McGraw-Hill, 2005.
Warning: These citations may not always be 100% accurate.