APA (7th ed.) Citation

Bacal,Robert. (2005). Perfect phrases for customer service: Hundreds of tools, techniques and scripts for handling any situation. McGraw-Hill.

Chicago Style (17th ed.) Citation

Bacal,Robert. Perfect Phrases for Customer Service: Hundreds of Tools, Techniques and Scripts for Handling Any Situation. New York: McGraw-Hill, 2005.

MLA (9th ed.) Citation

Bacal,Robert. Perfect Phrases for Customer Service: Hundreds of Tools, Techniques and Scripts for Handling Any Situation. McGraw-Hill, 2005.

Warning: These citations may not always be 100% accurate.