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| LEADER |
00830cam a2200217 7i4500 |
| 001 |
0000019146 |
| 005 |
20091104090000.0 |
| 008 |
091104s nyua eng |
| 020 |
|
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|a 978007149304
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| 040 |
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|a INS
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| 090 |
0 |
0 |
|a HM1166
|b B46 2008
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| 100 |
1 |
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|a Benjamin,Susan F
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| 245 |
1 |
0 |
|a Perfect phrases for dealing with difficult people :
|b hundreds of ready-to-use phrases for handling conflict,confrontations and challenging personalities
|c Susan F.Benjamin.
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| 260 |
|
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|a New York:
|b McGraw-Hill,
|c 2008.
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| 300 |
|
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|a xi, 226p.:
|b ill.;
|c 20cm.
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| 490 |
1 |
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|a The perfect phrases series
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| 650 |
|
0 |
|a Interpersonal relations
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| 650 |
|
0 |
|a Interpersonal communication
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| 650 |
|
0 |
|a Conflict management
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| 999 |
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|a 0000021200
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
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| 999 |
|
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|a 0000021390
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
|