Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict,confrontations and challenging personalities

Bibliographic Details
Main Author: Benjamin,Susan F
Format: Book
Language:English
Published: New York: McGraw-Hill, 2008.
Series:The perfect phrases series
Subjects:
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090 0 0 |a HM1166   |b B46 2008 
100 1 |a Benjamin,Susan F  
245 1 0 |a Perfect phrases for dealing with difficult people :   |b hundreds of ready-to-use phrases for handling conflict,confrontations and challenging personalities   |c Susan F.Benjamin. 
260 |a New York:   |b McGraw-Hill,   |c 2008. 
300 |a xi, 226p.:   |b ill.;   |c 20cm. 
490 1 |a The perfect phrases series 
650 0 |a Interpersonal relations  
650 0 |a Interpersonal communication  
650 0 |a Conflict management  
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