Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict,confrontations and challenging personalities
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| Format: | Book |
| Language: | English |
| Published: |
New York:
McGraw-Hill,
2008.
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| Series: | The perfect phrases series
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| Physical Description: | xi, 226p.: ill.; 20cm. |
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| ISBN: | 978007149304 |