Benjamin,Susan F. (2008). Perfect phrases for dealing with difficult people: Hundreds of ready-to-use phrases for handling conflict,confrontations and challenging personalities. New York: McGraw-Hill.
Chicago Style CitationBenjamin,Susan F. Perfect Phrases for Dealing With Difficult People: Hundreds of Ready-to-use Phrases for Handling Conflict,confrontations and Challenging Personalities. New York: McGraw-Hill, 2008.
MLA CitationBenjamin,Susan F. Perfect Phrases for Dealing With Difficult People: Hundreds of Ready-to-use Phrases for Handling Conflict,confrontations and Challenging Personalities. New York: McGraw-Hill, 2008.
Warning: These citations may not always be 100% accurate.