Mengendali aduan pelanggan : Mengubah cabaran kepada peluang

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Mengendali aduan pelanggan : Mengubah cabaran kepada peluang

Bibliographic Details
Main Authors:	Denham, Jeniffer (Author), Mohd Rizal Saidin (Author)
Format:	Book
Language:	Malay
Published:	Selangor : Prentice Hall 2003
Subjects:	Consumer behavior Consumer complaints > Consumer behavior

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