Cover Image

QR Code

Mengendali aduan pelanggan : Mengubah cabaran kepada peluang

Bibliographic Details
Main Author:	Denham, Jeniffer (Author)
Other Authors:	Mohd Rizal Saidin
Format:	Book
Language:	Malay
Published:	Selangor: Prentice Hall, 2003.
Subjects:	Consumer behavior Consumer complaints -- > Consumer behavior

Similar Items

The truth about: what customers want
by: Solomon, Michael R.
Published: (2009)

Why people buy.

Consumer behavior : Buying, having and being
by: Solomon, Michael R.
Published: (2002)

Videopedia Set : Why people buy.

How to write complaint letters that work!
by: Westheimer, Patricia H.
Published: (1994)

Consumer behavior
by: Schiffman, Leon G.
Published: (2000)

kualiti memenuhi kehendak pelanggan.

Majlis pelancaran kajian kepuasan pelanggan JPPH Negeri Sembilan.
Published: (1996)

Advertising and the mind of the consumer : what works,what doesn't, and why
by: Sutherland,Max
Published: (2008)

New economy-new competation : the rise of the consumer?
by: Asch, David
Published: (2001)

Keeping the customer satisfied : Customer care in a travel.

Kualiti memenuhi kehendak pelanggan.

The new market leaders : who winning and how in the battle for customers
by: Wiersema, Fred
Published: (2001)

Panduan pengguna
Published: (1999)

You the customer
by: Linder, Betram L.
Published: (1977)

People and the city : Buyers beware
Published: (1972)

Consumer behavior: : building marketing strategy
by: Hawkins Del.I
Published: (2010)

Pengurusan khidmat pelanggan : petua dan teknik
by: Rahmat Ismail
Published: (2001)

Marketing : Connecting with customers
by: Harrell, Gilbert D.
Published: (2002)

Customer satisfaction : Practical tools for building important relationship
by: Scott, Dru
Published: (2000)

Efective marketing,Creating and keeping customers in an E-commerce world.
by: Zikmund William G

Consumer behavior and managerial decision making
by: Kardes, Frank R.
Published: (2002)

Keeping the customer satisfied : Customer care in a travel firm.

Business, behariorism and the bottom line.

Perlindungan Pengguna dan Amalan Perniagaan
by: Mohd. Hamdan Adnan
Published: (1990)

Look out! they're after your $ money : Consumer Association of Penang.
Published: (1987)

Kepenggunaan
by: Mohd. Hamdan Adnan
Published: (1985)

Up your service! : Strategies and action steps to delight your customers now!
by: Kaufman, Ron
Published: (2000)

What's the future of business? : changing the way businesses create experiences
by: Solis, Brian
Published: (2013)

What customer value most : How to achieve business transfer transformation of focusing on processes that touch your customer
by: Brown, Stanley A.
Published: (1995)

Consumer behavior: : building marketing strategy
by: Hawkins Del.I
Published: (2010)

Organizational behavior : essentials for improving performance and commitment
by: Colquitt, Jason A
Published: (2010)

Inisiatif penambahbaikan tahap kepuasan pengguna terhadap kualiti perkhidmatan fasiliti fizikal di kompleks sukan negeri Paroi
by: Fazliyana Alias,

Consumer Economic Problems
by: Warmke, Roman F.
Published: (1977)

Consumer transaction
by: Rice, David A.
Published: (1975)

Utusan Pengguna : January-Ogos 2004.
Published: (2004)

Utusan Pengguna : January-Disember 2006.
Published: (2006)

Overcome tough times : bring out the best in you!
by: Gregory, Johann Paul
Published: (2016)

A guide to consumer law & sale of good
by: Gopalan Nair
Published: (1984)

Economic issues for consumers
by: Miller, Roger Le Roy
Published: (1981)