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050926 my a may |
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|a 9832473527
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| 020 |
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|a 9832473845
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| 040 |
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|a INS
|b eng
|e rda
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| 090 |
0 |
0 |
|a HF5415.5
|b D46 2003
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| 100 |
1 |
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|a Denham, Jeniffer ,
|e author
|
| 245 |
1 |
0 |
|a Mengendali aduan pelanggan :
|b Mengubah cabaran kepada peluang
|c Jennifer Denham
|f penterjemah Mohd Rizal Saidin
|
| 264 |
|
1 |
|a Selangor :
|b Prentice Hall
|c 2003
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| 300 |
|
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|a ix, 250 pages :
|b illustrations ;
|c 21 cm.
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| 336 |
|
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|a text
|2 rdacontent
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| 337 |
|
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|a unmediated
|2 rdamedia
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| 338 |
|
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|a volume
|2 rdacarrier
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| 504 |
|
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|a Includes bibliographical references and index
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| 650 |
|
0 |
|a Consumer behavior
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| 650 |
|
0 |
|a Consumer complaints
|x Consumer behavior
|
| 700 |
0 |
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|a Mohd Rizal Saidin ,
|e author
|
| 999 |
|
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|a 0000010347
|b BOOK
|c Open Shelf
|e Default branch
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| 999 |
|
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|a 0000013519
|b BOOK
|c Open Shelf
|e Default branch
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| 999 |
|
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|a 0000014942
|b BOOK
|c Open Shelf
|e Default branch
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| 999 |
|
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|a 0000015920
|b BOOK
|c Open Shelf
|e Default branch
|