Description: Mengendali aduan pelanggan :

Bibliographic Details
Main Author:	Denham, Jeniffer (Author)
Other Authors:	Mohd Rizal Saidin
Format:	Book
Language:	Malay
Published:	Selangor: Prentice Hall, 2003.
Subjects:	Consumer behavior Consumer complaints -- > Consumer behavior

Description
Physical Description:	ix, 250 pages: illustrations; 21 cm.
Bibliography:	Includes bibliographical references and index
ISBN:	9832473845 9832473527