Mengendali aduan pelanggan : Mengubah cabaran kepada peluang
| Main Authors: | , |
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| Format: | Book |
| Language: | Malay |
| Published: |
Selangor :
Prentice Hall
2003
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| Subjects: |
| Physical Description: | ix, 250 pages : illustrations ; 21 cm. |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 9832473527 9832473845 |