Cover Image

QR Code

Customer satisfaction : Practical tools for building important relationship

Bibliographic Details
Main Author:	Scott, Dru
Format:	Book
Published:	California: Crisp Learning, 2000.
Edition:	3rd ed..
Subjects:	Customer relations Consumer satisfaction

Similar Items

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
by: Allen,Derek R.
Published: (2010)

Keeping the customer satisfied : Customer care in a travel.

Up your service! : Strategies and action steps to delight your customers now!
by: Kaufman, Ron
Published: (2000)

When customers think we don't care : ending actions that self-destruct companies, customer service and jobs
by: Buchanan, Richard W.
Published: (2002)

Pengurusan khidmat pelanggan : petua dan teknik
by: Rahmat Ismail
Published: (2001)

Total customer satisfaction : lessons from 50 companies with top quality customer service
by: Horovitz, Jacques
Published: (1992)

What customer value most : How to achieve business transfer transformation of focusing on processes that touch your customer
by: Brown, Stanley A.
Published: (1995)

Analysis of customer satifaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction,loyalty and service quality research
by: Allen, Derek R
Published: (2010)

Majlis pelancaran kajian kepuasan pelanggan JPPH Negeri Sembilan.
Published: (1996)

kualiti memenuhi kehendak pelanggan.

Marketing : Connecting with customers
by: Harrell, Gilbert D.
Published: (2002)

The customer is usually wrong
by: Jant,Fred E.
Published: (1995)

Keeping the customer satisfied : Customer care in a travel firm.

The new market leaders : who winning and how in the battle for customers
by: Wiersema, Fred
Published: (2001)

Total access
by: Regis, McKenna
Published: (2002)

Customer equity : Building and managing relationships as valuable assets
by: Blattberg, Robert C.
Published: (2001)

Connecting with the customer.
Published: (1989)

Managing the customer experience : turning customers into advocates
by: Smith, Shuan
Published: (2002)

Wooing customer back
by: Holmes, Mark J.
Published: (1996)

The customer differential : the complete guide to implementing customer relationship management
by: Nykamp, Melinda
Published: (2001)

Harvard business review on customer relationship management.
Published: (2001)

Customer relationship management : A strategic imperative in the world of E business.
by: Brown, Stanky A
Published: (2000)

Managing to keep the customer : How to achieve and maintain superior customer service throughout the organization
by: Desatnick, Robert L.
Published: (1987)

What's the future of business? : changing the way businesses create experiences
by: Solis, Brian
Published: (2013)

Attracting perfect customer : The power of strategic synchronicity
by: Brogniez, Jan
Published: (2001)

The truth about: what customers want
by: Solomon, Michael R.
Published: (2009)

Seven power strategies for building customer loyalty
by: Timm, Paul R.
Published: (2001)

Customer relations & rapport
by: Forde, John E
Published: (2002)

It's all about customers ! : the perfect way to grow your business through marketing, sales and service
by: Frazer, John-Robinson
Published: (1999)

Customer value investment : formula for sustained business success
by: Mahajan,Gautam
Published: (2008)

Kualiti memenuhi kehendak pelanggan.

Treat your customers: thirty lessons on service and sales that I learned at my family's Diary Queen store
by: Miglani, Bob
Published: (2006)

Free, perfect, and now : connecting to the three insatiable customer demans : connecting to the three insatiable customer demans : A CEO's true story
by: Rodin, Robert
Published: (2000)

Client relationship management : how to turn client relationship into a competitive advantage
by: Po-Chedley, David A.
Published: (2001)

Loyalty rules! : How today's leaders build lasting relationships
by: Reichheld, Frederick F
Published: (2001)

Customer satisfaction planning : ensuring product quality and safety within your MRP/ERP systems
by: Hirata, Thomas T
Published: (2009)

Efective marketing,Creating and keeping customers in an E-commerce world.
by: Zikmund William G

Inisiatif penambahbaikan tahap kepuasan pengguna terhadap kualiti perkhidmatan fasiliti fizikal di kompleks sukan negeri Paroi
by: Fazliyana Alias,
Published: (2020)

Customer service : A practical approach
by: Harris, Elaine K.
Published: (2003)

Customer-inspired quality : Looking backward through the telescope
by: Shaw, James G.