APA Citation

Scott, D. (2000). Customer satisfaction: Practical tools for building important relationship (3rd ed.). California: Crisp Learning.

Chicago Style Citation

Scott, Dru. Customer Satisfaction: Practical Tools for Building Important Relationship. 3rd ed. California: Crisp Learning, 2000.

MLA Citation

Scott, Dru. Customer Satisfaction: Practical Tools for Building Important Relationship. 3rd ed. California: Crisp Learning, 2000.

Warning: These citations may not always be 100% accurate.