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| LEADER |
00624cam a2200193 7i4500 |
| 001 |
0000013943 |
| 005 |
20050415090000.0 |
| 020 |
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|a 0072312211
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| 040 |
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|a INS
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| 090 |
0 |
0 |
|a HD9980.5
|b Z45 2000
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| 100 |
1 |
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|a Zeithaml, Valarie A.
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| 245 |
1 |
0 |
|a Services marketing :
|b Integrating customer focus across the firm
|c Valarie A. Zeithaml, Mary Jo. Bitner.
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| 260 |
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|a Boston:
|b Irwin McGraw-Hill,
|c 2000.
|
| 300 |
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|a vi:
|b 620p;
|c 26cm.
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| 650 |
0 |
0 |
|a Service industries --
|x Marketing
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| 650 |
0 |
0 |
|a Marketing
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| 650 |
0 |
0 |
|a Customer services
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| 700 |
1 |
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|a Bitner, Mary Jo
|
| 999 |
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|a 0000009825
|b BOOK
|c Open Shelf
|e PERPUSTAKAAN INSPEN
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